Essential oils are wonderful for aromatherapy, but candles are a high-heat application. Many essential oils have lower flash points and can be difficult to formulate consistently in wax.

To prioritise safety, stability, and reliable scent throw, we use candle-grade fragrance oils engineered specifically for burning.

Approx. Burn Time: 

225g MEDIUM JAR over 40 hrs

285g LARGE JAR over 50 hrs

• Wax: 100% soy wax: No additives No Paraffin, No Palm Oil, No artificial colouring
• Fragrance: premium candle-grade fragrance oils that are phthalate-free and paraben-free-giving you a clean burning and pet-safe candle.
• Compliance: supplier-confirmed IFRA Standards compliant for intended candle use
• Wick: cotton-based, lead-free wick
  Clean burn: paraffin-free and designed for a cleaner burn experience compared with many paraffin candles
• Pet households: burn in a well-ventilated area and keep pets away from smoke

Tunneling is caused by 'Wax Memory.' If a candle is extinguished before the melt pool reaches the edges of the jar on the first burn, the wax 'remembers' this ring and will tunnel down that same diameter next time. To prevent this, always burn your Scent Nation candle for 3-4 hours on the first light. If tunneling has already occurred, you can wrap the top of the jar in aluminum foil while burning to reflect heat inward and melt the edges.

Black soot is the result of incomplete combustion, often caused by a wick that is too long or a drafty environment. However, the composition of the wax is the biggest factor. Paraffin (petroleum-based) candles naturally produce sticky, black carbon. Scent Nation candles use 100% natural soy wax with no additives, which creates a significantly cleaner burn. If you see smoke, simply trim the wick to 5mm.

In the candle industry, a 'mushroom' (carbon cap) on the wick is actually a positive sign of a high-quality, Triple Scented candle. It indicates the wick is pulling up a high volume of fragrance oil. Unlike low-scent candles, this shows the system is working to disperse maximum scent. Simply trim the mushroom to 5mm before every relight for the perfect burn.

Hooray, a brand new candle!

There's nothing quite like the feeling of lighting it up for the
very first time.

However, it's important to perform the first burn correctly to ensure the optimal performance of your candle.

To do this, allow the wax to melt to the edge of the jar, creating an even melt pool before snuffing the flame. This typically takes about 3-4 hours to achieve a full melt pool.

We recommend burning your candle for 3-4 hours but never longer than 4 hours during its
first use to release its wonderful fragrance's full potential and create the optimal candle memory for your next burn. This will also prevent the candle
from tunnelling.

When your candle arrives, the wick will already be pre-trimmed by us. However, it's important to
continue trimming the wick in between uses to maintain a healthy flame and even burn.

If the wick is too long, you may notice that it begins to mushroom, which is completely normal but can cause the candle to burn faster. This is caused by
excess carbon build-up, so it's best to keep the wick trimmed to approximately 5mm to 7mm. 

If you notice the flame getting bigger, extinguish the flame, trim the wick, and relight the candle. This will keep the life of the candle longer at the same time keeping safe all the time.

Shipping: fast shipping Australia-wide

Standard $10.60. Express $14.10

AUSTRALIAN (DOMESTIC) SHIPPING

Orders are typically dispatched within 1 - 3 business days * 2 -5 business days for holidays & peak periods.

Delivery times will vary depending on your location. 

Express Shipping:

We offer express shipping with Australia Post. Express orders are dispatched within 1 - 3 business days * 2 - 5 business days for holiday & peak periods. Delivery is express once shipped and you should receive your order within 1 - 4 business days depending on your location

Shipping & delivery:

All standard Australian metro shipping services are typically delivered within 2-8 business days. This may change depending on your state & region.

Shipping rates are calculated automatically at checkout via our integration with "shippit". Our integration automatically scans all major carriers and finds the cheapest shipping rates. We ship all Australian Metro orders with  Aus Post for regional/rural deliveries.

Tracking/ Delivery:

To ensure you receive tracking information for your order, please provide your email and/or contact number during the checkout process and a tracking number for your order will be sent to you at the time of purchase.  

At the time of placing an order please ensure you understand that our delivery partners typically deliver between business hours as do all major Australian delivery services. Please provide an address that is accessible for a driver to leave your package in a safe place. If the address provided is a locked building please ensure someone is available to accept the package or provide specific instructions.

Delivery days & times are out of our control. Once we ship your parcel the delivery service will determine the day and time of delivery, any changes to their schedule are out of our control.

All deliveries by default are ATL (Authority to leave) if you have special instructions please let us know in your order notes. 

We recommend you complete the delivery instructions section at checkout to note any possible instructions for the courier on your day of delivery. We do not recommend our candles be left out in direct heat or sunlight as the wax may melt. 

We are constantly looking to improve our service to our customers which is why your feedback is welcomed. Please feel free to contact us and let us know your thoughts.

Delivery issues:

We do our best to help solve delivery issues where possible. In the event that a courier attempts delivery and cannot; a card is usually left with instructions for re-delivery. It is up to the customer to organise redelivery/ change of address etc. 

You can get help by visiting your tracking page sent at the time of shipment. There is an option at the bottom of the page "Get delivery help". Simply follow the prompts for the best option for your situation. 

You may incur an additional shipping cost if you request a change of address once a delivery has been attempted. 

Refunds/Damages 

If your package is damaged in transit please refer to our refund policy to find out what your next step is or contact us via email at hello@scentnationaustralia.com

We do not accept refunds or exchanges for issues surrounding incorrect addresses/change of mind/ unable to collect. 

If a delivery has been attempted you can request a re-delivery.  If a re-delivery has been attempted unsuccessfully you may incur an additional shipping fee to have the item re-routed to a new address or returned to us. 

INTERNATIONAL SHIPPING

International orders are shipped with EMS. International orders are dispatched typically within 2 business days. 

Delivery may take between 6-15 business days depending on your country and location. You may be required to pay duties and/or taxes on your shipment, customs policies vary from country to country. Please check with your local customs office.

You will receive tracking information once your order has been shipped.

CHRISTMAS DELIVERY SCHEDULE AND ORDER CUT-OFFS

NSW
STANDARD POST - 15th December
EXPRESS POST - 19th December

ACT
STANDARD POST - 15th December
EXPRESS POST - 19th December

VIC
STANDARD POST - 15th December
EXPRESS POST - 19th December

QLD 
STANDARD POST - 15th December
EXPRESS POST - 19th December

SA
STANDARD POST - 15th December
EXPRESS POST - 19th December

WA
STANDARD POST - 10th December
EXPRESS POST - 15th December

TAS
STANDARD POST - 15th December
EXPRESS POST - 19th December 

NT
STANDARD POST - 6th December
EXPRESS POST - 15th December

We highly recommend you have your Christmas orders in by December 1 & November 25 for WA customers to avoid possible delays and to give you the best chance of receiving your goods by Christmas! 

** Please note, we will not be responsible if your package does not arrive on time, we will not accept refunds or change of mind as these dates are guides only! It is up to your discretion to order ahead of time understanding shipping services are usually congested during the busy holiday periods. We will do everything we can to ensure your order is shipped out on time but delivery delays are outside of our control.

Orders are typically processed & shipped within 1-3 days. Please allow for possible delays during holidays & busy periods such as Christmas.

Note: It's better to order a few days earlier than leave it to the last minute. We process orders as quickly as possible, but once it leaves our hands and enters the postal/courier service, it's beyond our control.

In the upsetting possibility that your item/s arrives damaged, we would love to make it right!

We take great care when packaging and shipping your orders. However, sometimes things happen.

Please contact us at hello@scentnationaustralia.com within 7 days of receiving your order and we'll begin the process.

Free returns are available. Please refer to our shipping & refund
policy for more information.