Shipping Policy

AUSTRALIAN (DOMESTIC) SHIPPING

Orders are typically dispatched within 1 - 3 business days * 2 -5 business days for holidays & peak periods.

Delivery times will vary depending on your location. 

Express Shipping:

We offer express shipping with Australia Post. Express orders are dispatched within 1 - 3 business days * 2 - 5 business days for holiday & peak periods. Delivery is express once shipped and you should receive your order within 1 - 4 business days depending on your location

Shipping & delivery:

All standard Australian metro shipping services are typically delivered within 2-8 business days. This may change depending on your state & region.

Shipping rates are calculated automatically at checkout via our integration with "shippit". Our integration automatically scans all major carriers and finds the cheapest shipping rates. We ship all Australian Metro orders with  Aus Post for regional/rural deliveries.

  

Tracking/ Delivery:

To ensure you receive tracking information for your order, please provide your email and/or contact number during the checkout process and a tracking number for your order will be sent to you at the time of purchase.  

At the time of placing an order please ensure you understand that our delivery partners typically deliver between business hours as do all major Australian delivery services. Please provide an address that is accessible for a driver to leave your package in a safe place. If the address provided is a locked building please ensure someone is available to accept the package or provide specific instructions.

Delivery days & times are out of our control. Once we ship your parcel the delivery service will determine the day and time of delivery, any changes to their schedule are out of our control.

All deliveries by default are ATL (Authority to leave) if you have special instructions please let us know in your order notes. 

We recommend you complete the delivery instructions section at checkout to note any possible instructions for the courier on your day of delivery. We do not recommend our candles be left out in direct heat or sunlight as the wax may melt. 

We are constantly looking to improve our service to our customers which is why your feedback is welcomed. Please feel free to contact us and let us know your thoughts.

 

Delivery issues:

We do our best to help solve delivery issues where possible. In the event that a courier attempts delivery and cannot; a card is usually left with instructions for re-delivery. It is up to the customer to organise redelivery/ change of address etc. 

You can get help by visiting your tracking page sent at the time of shipment. There is an option at the bottom of the page "Get delivery help". Simply follow the prompts for the best option for your situation. 

You may incur an additional shipping cost if you request a change of address once a delivery has been attempted. 

 

Refunds/Damages 

If your package is damaged in transit please refer to our refund policy to find out what your next step is or contact us via email at hello@scentnationaustralia.com

We do not accept refunds or exchanges for issues surrounding incorrect addresses/change of mind/ unable to collect. 

If a delivery has been attempted you can request a re-delivery.  If a re-delivery has been attempted unsuccessfully you may incur an additional shipping fee to have the item re-routed to a new address or returned to us. 

 

INTERNATIONAL SHIPPING

International orders are shipped with EMS. International orders are dispatched typically within 2 business days. 

Delivery may take between 6-15 business days depending on your country and location. You may be required to pay duties and/or taxes on your shipment, customs policies vary from country to country. Please check with your local customs office.

You will receive tracking information once your order has been shipped.

CHRISTMAS DELIVERY SCHEDULE AND ORDER CUT-OFFS

NSW
STANDARD POST - 15th December
EXPRESS POST - 19th December

ACT
STANDARD POST - 15th December
EXPRESS POST - 19th December

VIC
STANDARD POST - 15th December
EXPRESS POST - 19th December

QLD 
STANDARD POST - 15th December
EXPRESS POST - 19th December

SA
STANDARD POST - 15th December
EXPRESS POST - 19th December

WA
STANDARD POST - 10th December
EXPRESS POST - 15th December

TAS
STANDARD POST - 15th December
EXPRESS POST - 19th December 

NT
STANDARD POST - 6th December
EXPRESS POST - 15th December

 

We highly recommend you have your Christmas orders in by December 1 & November 25 for WA customers to avoid possible delays and to give you the best chance of receiving your goods by Christmas! 

** Please note, we will not be responsible if your package does not arrive on time, we will not accept refunds or change of mind as these dates are guides only! It is up to your discretion to order ahead of time understanding shipping services are usually congested during the busy holiday periods. We will do everything we can to ensure your order is shipped out on time but delivery delays are outside of our control.